Virtual Observations

August 2, 2017

Virtual Observer Delivers the Engaged Agent

In order for our customers to achieve enterprise goals, contact center management teams need to ensure their agents are performing up to industry standards. CSI offers a set of agent […]

Read More

May 31, 2017

Virtual Observer WFO Offers a Logical Upgrade Path for Cisco MediaSense Recording Customers

Coordinated Systems, Inc. (CSI) is pleased to announce Virtual Observer as an upgrade path for Cisco MediaSense call recording customers. CSI’s latest Cisco certification makes the recent Cisco end-of-life announcement […]

Read More

March 21, 2017

CSI earns accolades on Cisco call recording project

We sat down with Alex Braunschweig, Systems Admin in the UC/Collaboration team for Quad Graphics’ Global Infrastructure Services, and asked him to share some feedback on his recent experiences with […]

Read More

March 3, 2017

What’s UP with the DOWNTIME?

Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]

Read More

January 12, 2017

CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]

Read More

What Our Customers Are Saying...

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.  Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.  Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment.”

– Jared Wojcikowski
Contract Evaluator