Virtual Observations

May 31, 2017

Virtual Observer WFO Offers a Logical Upgrade Path for Cisco MediaSense Recording Customers

Coordinated Systems, Inc. (CSI) is pleased to announce Virtual Observer as an upgrade path for Cisco MediaSense call recording customers. CSI’s latest Cisco certification makes the recent Cisco end-of-life announcement […]

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March 21, 2017

CSI earns accolades on Cisco call recording project

We sat down with Alex Braunschweig, Systems Admin in the UC/Collaboration team for Quad Graphics’ Global Infrastructure Services, and asked him to share some feedback on his recent experiences with […]

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March 3, 2017

What’s UP with the DOWNTIME?

Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]

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January 12, 2017

CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]

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November 17, 2016

Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment

Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and […]

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What Our Customers Are Saying...

“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”

‐ Steve Addy
Day-Timers