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March 3, 2017

What’s UP with the DOWNTIME?

Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]

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January 12, 2017

CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]

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August 15, 2014

Teleservices Firms Benefit Greatly by Capturing VoC

In the teleservices space, everyone hears about the importance of the voice of the customer. While some may assume it simply means the customer needs an opportunity to be heard, […]

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August 12, 2014

Partnering to deliver Cloud-based Workforce Optimization as a Service

It’s amazing where this industry (contact center call recording) has evolved, building from the early days of simple call recording and playback for verification and clarification purposes to solve “he […]

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April 3, 2014

CSI offers a multi-channel means of connecting with us

There are many different ways to connect with us here at CSI, but we pride ourselves in always being able to have a live human answering the phone to get […]

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