Partner Pulse

October 19, 2016

CSI delivers workforce optimization for the Avaya IP Office platform

CSI certifies Virtual Observer Call Recording and WFO for Avaya’s IP Office 10 platform for contact centers  As the first Workforce Optimization vendor to attain certification with Avaya’s IP Office […]

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July 13, 2016

Delivering fast implementation with exceptional customer care and early results

CSI is proud to document a success story for a recent customer win with an Avaya business partner: National Business Institute (NBI), based in Altoona, Wisconsin is a trusted provider […]

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April 12, 2016

First Point of Contact via Facebook Messenger?

The contact center industry has fundamentally changed as communications have gone digital: the number of voice interactions is on track to be supplanted by the total number of other interactions […]

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February 2, 2016

CSI adds support for Skype for Business Contact Centers via Clarity Connect Integration

Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and […]

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August 21, 2015

8 ways we help our partners win projects

Supporting a partner channel in the highly competitive telecom and cloud services space requires a tremendous work attitude and eight key behaviors which should be expected from a partner: – win over […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.