Partner Pulse

January 12, 2017

CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]

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November 17, 2016

Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment

Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and […]

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October 19, 2016

CSI delivers workforce optimization for the Avaya IP Office platform

CSI certifies Virtual Observer Call Recording and WFO for Avaya’s IP Office 10 platform for contact centers  As the first Workforce Optimization vendor to attain certification with Avaya’s IP Office […]

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July 13, 2016

Delivering fast implementation with exceptional customer care and early results

CSI is proud to document a success story for a recent customer win with an Avaya business partner: National Business Institute (NBI), based in Altoona, Wisconsin is a trusted provider […]

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April 12, 2016

First Point of Contact via Facebook Messenger?

The contact center industry has fundamentally changed as communications have gone digital: the number of voice interactions is on track to be supplanted by the total number of other interactions […]

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