Partner Pulse

February 17, 2019

CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Virtual Observer – Oracle Cloud Marketplace Partner Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN), today announced that […]

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August 15, 2018

Employee Engagement is Essential to Workforce Management

Employee Engagement is Critical to the Success of an Enterprise Workforce Management program. Successful customer service organizations create a culture that encourages it. Engaged employees are more enthusiastic about their […]

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June 14, 2018

Next stop: Customer Contact Week in Vegas

What happens at Customer Contact Week… We will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This […]

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May 31, 2018

GDPR stregthens customer data protection rights

GDPR (General Data Protection Regulation) went into effect May 25, 2018, providing citizens living within the EU many new legal rights, aiming to increase transparency and provide greater control over […]

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April 11, 2018

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling “Single Sign On” (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.