About CSI

Are you experienced? We Are.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners.

Our flagship product, Virtual Observer (VO), is a call recording and quality assurance solution for enterprise contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides high value and exceeds customer requirements and enhances customer satisfaction.

About our people:

We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us. From your very first contact with us, you will be regarded with respect and treated with the professionalism you expect and we demand.

Our company is made up of the basic functional departments you’d expect: administrative, sales, support and development. All of our people are specialized in certain functions yet have been cross-trained in almost all areas. We treat each other like customers – it’s all part of learning the mantra of “building great customer experiences”.

A typical lunch hour at our office will find most employees sitting together, talking about business and our passion for excellence.

One of the most important working philosophies we have in action is the fact that we always have a human answering the phone. Our administrative staff is always extremely courteous.

The Sales team is knowledgeable and consultative by nature, taking a solution approach with a soft sell methodology.

The Support team knows our products thoroughly. We have a centralized CRM system that gives us immediate access to customer information as well as an automated ticketing system which ensures rapid response.

Our experienced development team excels in identifying customer needs and creating a working solution that fills those requirements. Research and development efforts are driven many times by customer needs.

In fact, “CSI manages the WFO delivery process better than anyone in our space.”