How Desktop Analytics Automates PCI Compliance

How Desktop Analytics Automates PCI Compliance

Ensuring personal customer information such as social security numbers and credit card information is secured not only protects your customers, it is also mandatory for complying with the Payment Card Industry Data Security Standard (PCI DSS).

In order to help alleviate PCI compliance concerns relative to call recording and workforce optimization, Coordinated Systems, Inc. (CSI) introduced Virtual Observer Desktop Analytics to help automate the process of ensuring PCI compliance.
The PCI DSS is a multifaceted security standard which includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.