What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
“We utilize the Speech Analytics features, which has really paid off for us so far. The ability to search by key words has eliminated the hunt and peck method we used previously. One of the other features we love is the screen capture and live desktop monitoring that enhances coaching and praise opportunities. I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!”
‐ Kara Fitzgerald
Logix Federal Credit Union
Employee Engagement is Critical to the Success of an Enterprise Workforce Management program. Successful customer service organizations create a culture that encourages it. Engaged employees are more enthusiastic about their […]
What happens at Customer Contact Week… We will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This […]
GDPR (General Data Protection Regulation) went into effect May 25, 2018, providing citizens living within the EU many new legal rights, aiming to increase transparency and provide greater control over […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.