What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”


April 11, 2018

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling “Single Sign On” (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider […]

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March 20, 2018

7 Ways to Humanize Your Contact Center With WFO

In no particular order… – Compliment your self-help tools with real human availability. Build rapport with your best customers. One of the ways you can ensure this develops over time is […]

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January 16, 2018

WFO and CRM connectors for your enterprise

CSI has created extremely useable integrations for three leading CRM/ERP applications with Virtual Observer: Salesforce Zendesk Oracle Service Cloud With these integrations, our customers can get their work done faster […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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