What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“They’ve virtualized much of the environment and have also customized the Avaya DMCC recording services to a degree unlike anything else the market has to offer,”

August 21, 2015

8 ways we help our partners win projects

Supporting a partner channel in the highly competitive telecom and cloud services space requires a tremendous work attitude and eight key behaviors which should be expected from a partner: – win over […]

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August 3, 2015

15 ways to supercharge your contact center agents

Allow them access to your workforce optimization technologies. Let them play “supervisor” once in a while by evaluating their peers. Definitely let them replay events where they handled a call, […]

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June 12, 2015

CSI’s onsite training shines for Butler County, Ohio

When we go out on the road to provide onsite training for Virtual Observer, we always try to leave with constructive feedback from our customers. New CSI customer Butler County, […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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