What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“From the very start, CSI has been extremely responsive to our needs, and provided unmatched support throughout the procurement and implementation phases.  Virtual Observer has been extremely easy for all of our users to understand and begin utilizing immediately.  Considering our relationship with CSI so far, I have little doubt about future success with the Virtual Observer call recording solution and obtaining the results we desire from our investment.”

– Jared Wojcikowski
Contract Evaluator


June 12, 2015

CSI’s onsite training shines for Butler County, Ohio

When we go out on the road to provide onsite training for Virtual Observer, we always try to leave with constructive feedback from our customers. New CSI customer Butler County, […]

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June 10, 2015

Web interface delivers built-in user help

We take an awful lot of pride in our user interface’s predictable navigation and ease of use. Still, there are times when users may need some quick guidance or clarity. […]

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May 7, 2015

Multiple benefits to monitoring webcams in your contact center

Unleash the webcams! CSI is the first call recording and Workforce Optimization (WFO) solution vendor to expand the performance monitoring experience with included real-time and recorded webcam monitoring. As with […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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