What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
One of the most secure companies in the world, Iron Mountain’s IT staff has said “We have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with CSI technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate technical aptitude is far too rare!”
CSI certifies Virtual Observer Call Recording and WFO for Avaya’s IP Office 10 platform for contact centers As the first Workforce Optimization vendor to attain certification with Avaya’s IP Office […]
Scalability, First Call Resolution Are Key Benefits Of Dental Laboratory’s Call Recording Implementation
A dental lab products provider out of California, established in 1970, needed a call recording and quality management solution which would be able to transition from their legacy Siemens phone […]
CSI is proud to document a success story for a recent customer win with an Avaya business partner: National Business Institute (NBI), based in Altoona, Wisconsin is a trusted provider […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.