What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”


August 3, 2015

15 ways to supercharge your contact center agents

Allow them access to your workforce optimization technologies. Let them play “supervisor” once in a while by evaluating their peers. Definitely let them replay events where they handled a call, […]

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June 12, 2015

CSI’s onsite training shines for Butler County, Ohio

When we go out on the road to provide onsite training for Virtual Observer, we always try to leave with constructive feedback from our customers. New CSI customer Butler County, […]

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June 10, 2015

Web interface delivers built-in user help

We take an awful lot of pride in our user interface’s predictable navigation and ease of use. Still, there are times when users may need some quick guidance or clarity. […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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