What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”
Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment
Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and […]
CSI certifies Virtual Observer Call Recording and WFO for Avaya’s IP Office 10 platform for contact centers As the first Workforce Optimization vendor to attain certification with Avaya’s IP Office […]
Scalability, First Call Resolution Are Key Benefits Of Dental Laboratory’s Call Recording Implementation
A dental lab products provider out of California, established in 1970, needed a call recording and quality management solution which would be able to transition from their legacy Siemens phone […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.