What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
One of the most secure companies in the world, Iron Mountain’s IT staff has said “We have on occasions simply enjoyed a very social, easy-going, and yet highly technical banter with CSI technicians who are as passionate about their work as I am, but just as able to be personable. Kudos, to whoever it was that saw the need to have qualified, real, and personable support staff to talk with. This delicate balance of personality and teeth-grindingly accurate technical aptitude is far too rare!”
We sat down with Alex Braunschweig, Systems Admin in the UC/Collaboration team for Quad Graphics’ Global Infrastructure Services, and asked him to share some feedback on his recent experiences with […]
Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]
In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.