What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”


April 11, 2018

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling “Single Sign On” (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider […]

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March 20, 2018

7 Ways to Humanize Your Contact Center With WFO

In no particular order… – Compliment your self-help tools with real human availability. Build rapport with your best customers. One of the ways you can ensure this develops over time is […]

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January 16, 2018

WFO and CRM connectors for your enterprise

CSI has created extremely useable integrations for three leading CRM/ERP applications with Virtual Observer: Salesforce Zendesk Oracle Service Cloud With these integrations, our customers can get their work done faster […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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