What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“They’ve virtualized much of the environment and have also customized the Avaya DMCC recording services to a degree unlike anything else the market has to offer,”


June 14, 2018

Next stop: Customer Contact Week in Vegas

What happens at Customer Contact Week… We will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This […]

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April 11, 2018

“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling “Single Sign On” (SSO) capabilities for Virtual Observer (VO) Workforce Optimization across our ecosystem of cloud contact center provider […]

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March 20, 2018

7 Ways to Humanize Your Contact Center With WFO

In no particular order… – Compliment your self-help tools with real human availability. Build rapport with your best customers. One of the ways you can ensure this develops over time is […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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