What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

A healthcare facility in the mideast US installed Virtual Observer a few years back as part of a call recording and quality assurance initiative:
“We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families.”


January 16, 2018

WFO and CRM connectors for your enterprise

CSI has created extremely useable integrations for three leading CRM/ERP applications with Virtual Observer: Salesforce Zendesk Oracle Service Cloud With these integrations, our customers can get their work done faster […]

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December 5, 2017

Virtual Observer wins the 2017 Award for Achievement in Workforce Optimization

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the Virtual Observer WFO platform. CSI’s flagship product, Virtual […]

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September 7, 2017

CSI provides Avaya customers with unique call recording for complex, mixed Avaya dialer environments

Virtual Observer Workforce Optimization (WFO) with Avaya Proactive Outreach Manager Integration and Proactive Contact Dialer support provides unrivaled call recording capabilities for environments using both dialers. Coordinated Systems, Inc. (CSI) […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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