What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”

January 16, 2018

WFO and CRM connectors for your enterprise

CSI has created extremely useable integrations for three leading CRM/ERP applications with Virtual Observer: Salesforce Zendesk Oracle Service Cloud With these integrations, our customers can get their work done faster […]

Read More

December 5, 2017

Virtual Observer wins the 2017 Award for Achievement in Workforce Optimization

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the Virtual Observer WFO platform. CSI’s flagship product, Virtual […]

Read More

September 7, 2017

CSI provides Avaya customers with unique call recording for complex, mixed Avaya dialer environments

Virtual Observer Workforce Optimization (WFO) with Avaya Proactive Outreach Manager Integration and Proactive Contact Dialer support provides unrivaled call recording capabilities for environments using both dialers. Coordinated Systems, Inc. (CSI) […]

Read More

About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

Contact Us:

Your Name (required)

Your Email (required)


Your Message

Please leave this field empty.

Please enter the characters seen in the image below