What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”

‐ Steve Addy
Day-Timers

December 5, 2017

Virtual Observer wins the 2017 Award for Achievement in Workforce Optimization

Coordinated Systems, Inc. is pleased to announce it has received Saddletree Research’s Kachina Award™ for its Achievement in Workforce Optimization for the Virtual Observer WFO platform. CSI’s flagship product, Virtual […]

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September 7, 2017

CSI provides Avaya customers with unique call recording for complex, mixed Avaya dialer environments

Virtual Observer Workforce Optimization (WFO) with Avaya Proactive Outreach Manager Integration and Proactive Contact Dialer support provides unrivaled call recording capabilities for environments using both dialers. Coordinated Systems, Inc. (CSI) […]

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August 2, 2017

Virtual Observer Delivers the Engaged Agent

In order for our customers to achieve enterprise goals, contact center management teams need to ensure their agents are performing up to industry standards. CSI offers a set of agent […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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