What Is Virtual Observer?
Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.
What Our Customers Are Saying...
“I looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. CSI’s soft sell approach helped me make the decision. I appreciated the patience CSI exhibited. Part of the decision to choose Virtual Observer was also because it was easy to prove out the return on investment. Being so cost effective, the performance gains show a positive return within the first year.”
‐ Steve Addy
Virtual Observer now supports the Clarity Connect Contact Center application for Skype for Business. Together, the integrated offering will allow both Clarity Connect and CSI to deliver a complete and […]
Supporting a partner channel in the highly competitive telecom and cloud services space requires a tremendous work attitude and eight key behaviors which should be expected from a partner: – win over […]
Allow them access to your workforce optimization technologies. Let them play “supervisor” once in a while by evaluating their peers. Definitely let them replay events where they handled a call, […]
About Coordinated Systems, Inc.
Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.