What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable.”


February 17, 2019

CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Virtual Observer – Oracle Cloud Marketplace Partner Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN), today announced that […]

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August 15, 2018

Employee Engagement is Essential to Workforce Management

Employee Engagement is Critical to the Success of an Enterprise Workforce Management program. Successful customer service organizations create a culture that encourages it. Engaged employees are more enthusiastic about their […]

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June 14, 2018

Next stop: Customer Contact Week in Vegas

What happens at Customer Contact Week… We will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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