What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“One of the immediate benefits was our ability to monitor that large influx of new associates we have at our season. Being able to give them feedback on their performance quickly and correct areas where they are having trouble has lower our attrition, during that critical period, and saved us money. We highly recommend Virtual Observer for other e-commerce contact centers. The features, cost, and ease of use along with the good customer service provided by CSI makes this system an excellent choice.”


May 31, 2017

Virtual Observer WFO Offers a Logical Upgrade Path for Cisco MediaSense Recording Customers

Coordinated Systems, Inc. (CSI) is pleased to announce Virtual Observer as an upgrade path for Cisco MediaSense call recording customers. CSI’s latest Cisco certification makes the recent Cisco end-of-life announcement […]

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March 21, 2017

CSI earns accolades on Cisco call recording project

We sat down with Alex Braunschweig, Systems Admin in the UC/Collaboration team for Quad Graphics’ Global Infrastructure Services, and asked him to share some feedback on his recent experiences with […]

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March 3, 2017

What’s UP with the DOWNTIME?

Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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