What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“Virtual Observer was a right-sized solution for us. We use Virtual Observer to prove that we provided (or in some cases did not) the necessary information for the customer to make an informed decision. In addition, we monitor all points of a call from beginning to end, customer service and quality control to make sure the RFT (required follow- throughs) have been completed.”


May 7, 2015

Multiple benefits to monitoring webcams in your contact center

Unleash the webcams! CSI is the first call recording and Workforce Optimization (WFO) solution vendor to expand the performance monitoring experience with included real-time and recorded webcam monitoring. As with […]

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March 2, 2015

Supervisors also benefit from the power of Virtual Observer’s Agent Portal

The Virtual Observer Agent Portal allows an agent to access their own recordings and evaluations at the tip of their fingers.  The feature’s benefits are not exclusive to the Agent, […]

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February 10, 2015

Use Virtual Observer’s “My Account” feature to personalize your experience

Make it your own! Don’t we all love having the freedom for individuality and truly making something our own? Our Virtual Observer web interface allows you to do just that […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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