What Is Virtual Observer?

Our flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO is making inroads against our main competition by offering a robust, user friendly feature set that provides an extremely high value, tremendous scalability and an unbeatable low cost of ownership.

What Our Customers Are Saying...

“We use Virtual Observer’s Dual-Screen capture and audio capture to monitor customer communications with our in-house Customer Service and Technical Support Departments. The evaluation component assists us in improving our customer communications.”


March 21, 2017

CSI earns accolades on Cisco call recording project

We sat down with Alex Braunschweig, Systems Admin in the UC/Collaboration team for Quad Graphics’ Global Infrastructure Services, and asked him to share some feedback on his recent experiences with […]

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March 3, 2017

What’s UP with the DOWNTIME?

Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. […]

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January 12, 2017

CSI’s enterprise workforce management solution offers 5 distinct usability advantages

In terms of usability, CSI’s Virtual Observer Community is a clear cut above the competition We’ve compiled a brief list of five bullet points illustrating the advantages our enterprise WFM […]

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About Coordinated Systems, Inc.

Established in 1972, Coordinated Systems, Inc. has consistently evolved our solutions over time and our business has thrived on building high quality long term relationships with customers and partners. We believe in building great customer experiences. This shows in every person we hire and in every interaction you will have with us.

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